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Answers to what people ask most

Recurring questions from Kissflow users, each with why it happens and the steps that fix it. Plus tips for getting more out of your workflows.

182 answers· 24 tips· 12 topics

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Most asked

FixSign-in, access and outagesKissflow won't load, is slow, or shows "There was an error. Reload" or 403. What do I do?Check whether everyone is affected, clear cookies and cache, try incognito or another network, update your browser, and whitelist Kissflow domains.
FixSign-in, access and outagesI can't find a form, there's no "New item" button, or it says "locked for new submissions". What do I do?Ask your Kissflow admin to add you to the process, check whether submissions are locked, and fix form errors that block submit.
How-toWorkflows and approvalsHow do I write step and branch conditions and dynamic assignees?Use Field IDs, join values with || or &&, use .has() for multi-select fields, and assign steps to user fields or formulas.
FixForms, fields and formulasHow do I show, hide, lock or conditionally require fields on a form?Put visibility rules on the target field, set edit rights per step in Permissions, and make a field required only when it's visible.
FixUsers, roles and assignmentWhy does my process say "There is no assignee for the next step" or show a step as Unassigned?The step's assignee resolves to nobody. Check the assignee source, make sure the user is active and matches User management exactly, publish, then reassign the stuck items.
How-toUsers, roles and assignmentHow do I find earlier requests, or give a manager or auditor read-only access to all items?Use Created by me and Participated items for your own items; share a process report to give others view-only access to everything.

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