Knowledge base
Reports and analytics
Report fields and filters, exports, dashboards and Kissflow Analytics queries.
17 answers· 1 tips
Answers
- FixI exported a report but never received the download email. What do I do?Check spam and mail filters, test a small filtered export to rule out size, try CSV instead of JSON, and ask support to check for a blocked address.
- FixKissflow Analytics data isn't updating, or says "data update failed"Check the Last synced time; data sources sync hourly. If a sync failed, contact Kissflow support with the dataview and report details.
- FixWhy does my report show "There was an error / Reload" or "An unexpected error has occurred in BusinessObject"?Remove recently changed fields or problem sorts from the report, re-save it, try incognito, then send network logs and your debug session key to support.
- FixWhy is my process report slow or stuck loading, especially after I add a filter?Rule out your network and browser first, retry later if many people are using the process, and send the report link to support if it persists.
- Fix"Completed at", "Request number" or the approval date is missing from my report fieldsAdd a computed field that holds _completed_at or _request_number to the form, then add that field to the report.
- How-toHow do I combine data from several processes or boards into one report?Build an Analytics dataview that uses UNION or JOIN across the flows, then create a report on that dataview.
- How-toHow do I export report data together with the attached files?Report exports don't include files; use Data backup for a full export with attachments, or an integration that emails attachments as items complete.
- How-toHow do I report on time spent at each workflow step?Use the process Metrics report for averages, or query the ActivityInstance table in Analytics for per-item, per-step times.
- FixWhy isn't my report filter applied for other users, or in the export?Save the filter in the report as an advanced filter in Edit; quick filters you apply while viewing apply only to you.
- FixWhy won't my exported file open, or why does the CSV show everything in one column?Fully extract the ZIP first, use a short file name and path, and open the CSV in Excel or Google Sheets so it splits into columns.
- FixAnalytics query errors: SELECT * fails, "This operation is not permitted in the query", renaming columnsList every column instead of SELECT *, rewrite CTEs as inline subqueries, and rename columns with AS.
- How-toCan a user see only their own or their department's items in reports?Reports can't filter by the viewer, so create one filtered report per group and share it, and don't give those users report creation rights.
- How-toCan I reorder report columns, see all dropdown values in filters, or rename the All Items report?Drag columns to reorder or resize them; filters list only values used in items, and the All Items report can't be renamed or deleted.
- FixWhy is an item missing from my report, or why are unfinished or withdrawn items showing?Report filters decide which items appear; check date ranges and exact values, and filter by Status to show only completed items.
- How-toHow do I build a dashboard with multiple charts or reports on one page?Build the reports in an app's Analytics, then add each one to an app page with the report components.
- FixWhy do multi-user or lookup fields show JSON or "Not Supported" in reports?These fields are stored as structured data, so add a text field with a formula that pulls out the names and use that field in the report.
- FixWhy can't I select table (child table) fields in a pivot report?Process pivots work on one table, so report on child table data in Kissflow Analytics, where each child table is its own data source.