Knowledge base
Sign-in, access and outages
Login and SSO problems, locked accounts, public forms, and pages that won't load.
12 answers
Answers
- FixKissflow won't load, is slow, or shows "There was an error. Reload" or 403. What do I do?Check whether everyone is affected, clear cookies and cache, try incognito or another network, update your browser, and whitelist Kissflow domains.
- FixI can't find a form, there's no "New item" button, or it says "locked for new submissions". What do I do?Ask your Kissflow admin to add you to the process, check whether submissions are locked, and fix form errors that block submit.
- How-toHow do public forms work, and why can't visitors save a draft or why do they get reCAPTCHA errors?Enable the public form URL so outsiders can submit; drafts aren't supported, and long-open forms can expire, so reload in a fresh window.
- FixWhat does "We are experiencing an unusual surge in the number of requests" (HTTP 429) mean?Your account went over its per-minute API rate limit; wait, then reduce or throttle the integrations and scripts that call the API.
- FixWhy does a new user keep being asked to verify their email, or see "Verification link expired"?Verification links expire after 24 hours; have the user open the latest email, or resend verification or activate the user from User management.
- FixWhy is a feature from the docs, such as 2FA, Data backup or Governance, missing from my account?Most admin features depend on your plan, and some must be turned on by Kissflow; check your plan and ask support to enable it.
- FixMy Kissflow login is locked or my account is blocked. How do I unlock it?A user lock clears after 30 minutes or a Super Admin can click Unlock now; a whole-account block needs pending invoices paid.
- FixWhy does SSO sign-in fail with a SAML "Invalid Response" or a Microsoft or Google access error?Most SSO failures come from the identity provider; update the SAML settings after a certificate change and have your IdP admin grant Kissflow access.
- How-toWhat are Kissflow Portals, and who can create one?Portals are apps for people outside your account, such as vendors and customers; only Super Admins on Enterprise accounts can create them.
- FixWhy do users keep getting a Cloudflare "Verify you're human" or reCAPTCHA challenge?Too many failing 401, 403 or 405 requests from your domain trigger a security challenge; fix the script or integration sending them.
- FixWhy does Azure AD or Google directory sync fail or show "Partial success"?Review skipped users for bad emails or existing accounts, re-add missing groups, and recreate the configuration if the sync token expired.
- FixWhy does the Kissflow mobile app show "something went wrong" or not let me sign in?Enter your full account domain, update the app, check SSO with your IT team, or use Kissflow as a Progressive Web App in your phone's browser.