Why is a feature from the docs, such as 2FA, Data backup or Governance, missing from my account?

Short answer: Many features depend on your plan, and some have to be turned on for your account by Kissflow. Check your plan, then ask Kissflow support to enable the feature.

Why it happens

• The feature isn't included in your plan. Each docs page shows a plan badge for the plans that include it.
• Some features, such as Data backup and public forms, are enabled on request even on plans that include them.
• Older plans may not include newer features such as two-factor authentication.
• After an upgrade, features unlock only once any pending payment is processed.

How to fix it

1. Check your plan: click your profile picture > Account administration > Subscription & billing. Only Super Admins and Billing Admins can open this page. See subscription and billing.
2. Compare it with the plan badge on the feature's docs page. For example, account governance and data backup are Enterprise features.
3. If your plan includes the feature but you can't see it, contact Kissflow support and ask for it to be enabled.
4. To change plans, click Chat for help under Subscription details.
5. If you upgraded recently, make sure the payment has gone through.