Can an integration wait or pause between steps, for example until an external record exists?

Short answer: Yes, for a fixed time. The Delay connector pauses an integration for a duration or until a date and time. It can't wait for something to happen in another system, so for that, split the work into two integrations.

Why it happens

• The Delay connector is time-based. It doesn't check whether an external record exists before it continues.
• Some third-party triggers are general. For example, the DocuSign "envelope completed" trigger fires for any envelope, not only the one Kissflow sent.

How to fix it

To pause for a set time:

1. Add the Delay connector between the two actions.
2. In Choose delay type, select Delay for and set Time delayed for in days, hours or minutes. Use a whole number. The minimum is 1 hour and the maximum is 90 days.

3. Or select Delay until to pause until a specific date, time and time zone. If that time has already passed when the step runs, the delay is skipped.
4. Or select Delay on occurrence to pause until set days of the week at a set time, such as Monday at 9 AM.

To end a delay early and move to the next step, click Execute now.

To wait until an external record exists:

1. Add a workflow step to the process.
2. In the first integration, send the data (for example with an HTTP POST) when the item reaches that step.
3. Create a second integration with a later trigger, such as When an item completes its workflow.
4. In it, use Search an item, then an HTTP GET to fetch the external record, then Update an item.