Sign-in, access and outages

Why does the Kissflow mobile app show "something went wrong" or not let me sign in?

Enter your full account domain, update the app, check SSO with your IT team, or use Kissflow as a Progressive Web App in your phone's browser.

Fix

Short answer: Enter your full account domain on the sign-in screen and update the app. If it still fails, use Kissflow in your phone's browser or install it as a Progressive Web App (PWA).

Why it happens

  • The sign-in screen needs your account domain, as well as your email.
  • An outdated app version can fail to sign in.
  • An SSO setup problem on your identity provider's side.

How to fix it

  1. On the sign-in screen, enter your full account domain, for example yourcompany.kissflow.com.
  2. Update the mobile app to the latest version.
  3. If you sign in with SSO and it still fails, ask your IT team to check the SSO configuration.
  4. As a fallback, open https://<accountname>.kissflow.com in your phone's browser, or install the PWA:
    • Android: open the URL in Chrome or Firefox, tap the menu and select Add to Home screen > Add. See Android devices.
    • iOS: open the URL in Safari, tap the share icon and select Add to Home Screen > Add. See iOS devices.

Tip

On iOS, install the PWA from Safari. iOS doesn't let Chrome add it to the home screen.

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