Items show a "Suspended" step after I changed the workflow. How do I move them forward?

Short answer: In-progress items that sat on a step you deleted or moved show as Suspended. Reassign each item to yourself and send it back so it runs through the new workflow.

Why it happens

• When you publish a workflow change, in-progress items stay where they were. If that step no longer exists in the same place, the item shows as suspended.

How to fix it

1. Click Go live again, then try reassigning the item.
2. In More options > Administration, reassign the item to yourself.
3. Open it from Assigned items and Send back to the last step it passed. When it's submitted again, it follows the new workflow.
4. If that step isn't offered, send it back to Start so it runs through all the new steps.

If you moved steps into a new parallel branch, in-progress items show them as suspended, but assignees can still approve them.

See admin actions in a process and send back actions.